The Leadership Growth Constraint

Scaling a small or mid-sized business rarely stalls because of effort or strategy. It stalls because of unseen leadership blind spots. In this session, Roger Nicholas, Founder & CEO of The CX Lighthouse and co-author of The CX Lighthouse: Navigating Business Growth with Customer Experience, shows how Behavioral Science and Customer Experience (CX) help leaders surface what is hidden—and remove what is holding growth back. You will learn how to: o Uncover leadership blind spots rooted in Call Reluctance o Translate greater visibility into trust with customers and teams o Use CX as a practical system for converting insight into execution and revenue This webinar focuses on what leaders often cannot see while operating inside the business—how avoidance patterns, reduced visibility, and untested assumptions quietly limit decision quality, customer connection, and growth capacity. By identifying and addressing these blind spots, leaders regain momentum. Visibility becomes intentional. CX becomes actionable. Growth becomes sustainable.

Speaker(s): Roger Nicholas, Founder & CEO, The CX Lighthouse www.thecxlighthouse.com

Co-Sponsor(s):

The webinar login will be provided to webinar registrants the day of the webinar. Registration will close 30 minutes prior to the webinar start time.

Fee: No Cost